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Terms of Service

Terms of Service for using The Loha Bazaar B2B iron and steel marketplace website and mobile apps.

Last updated: 23 October 2026

These Terms of Service ("Terms") govern your use of the website https://thelohabazaar.com and the mobile apps called "The Loha Bazaar" for Android and iOS (together, the "Platform"). The Platform is operated by The Loha Bazaar ("we", "us", "our").

By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

1. What the Platform does

The Loha Bazaar is a business-to-business marketplace for iron and steel products, including TMT bars, billets, scrap and sheets. On the Platform:

  • Buyers can request quotations and talk to our team about their requirements.
  • Sellers can submit product listings, with prices, quantities and photos, for our review, and contact our team for support.
  • Our team reviews every listing and mediates every deal between buyers and sellers. Buyers and sellers do not message each other directly on the Platform.

The Platform does not process payments. Prices, payment, delivery and other commercial terms for each deal are agreed separately, as described in section 5.

2. Eligibility

  • You must be at least 18 years old and legally able to enter into a binding contract under Indian law.
  • If you use the Platform on behalf of a business, you confirm that you are authorised to act for that business and to bind it to these Terms.
  • The Platform is intended for users in India.

3. Your account

  • You sign in with your mobile number and a one-time password (OTP) sent by SMS. Keep your phone and SIM secure. You are responsible for all activity carried out through your account.
  • You must give accurate, current and complete information, including your name, email, business name, address, state and, if you provide them, your GST and TAN numbers. Keep this information up to date.
  • A phone number can hold one Buyer account and one Seller account. Each is a separate account.
  • Tell us immediately at info@thelohabazaar.com if you think someone else has accessed your account.
  • You can delete your account at any time in the app (Profile → Delete account) or at https://thelohabazaar.com/delete-account. See our Privacy Policy for what happens to your data.

4. Seller listings

  • Your listings must describe real products that you are entitled to sell. Names, HSN codes, prices, quantities, grades and photos must be accurate and must not mislead.
  • Photos must be your own or used with permission. They must show the actual product and must not contain unrelated, offensive or infringing material.
  • Every listing is reviewed by our team before it is published. We may approve, reject, edit for clarity, or remove any listing at our discretion. If you edit a listing that has already been approved, it goes back for review.
  • You give us a non-exclusive, royalty-free licence to host, display, reproduce and adapt your listing content (including photos) on the Platform and in our marketing of the Platform, for as long as the listing is on the Platform.
  • You are responsible for complying with all laws that apply to your products and business, including the Bureau of Indian Standards (BIS) quality control orders for steel products, GST, the Legal Metrology Act and the rules on e-way bills.

5. Quotations, deals and payments

  • Prices shown on the Platform and in quotations are indicative. They may change with market rates until a deal is confirmed in writing by our team.
  • A deal is confirmed only when it is confirmed in writing by our team, for example by message on the Platform, email or a purchase order. The confirmation will include the product, quantity, price, taxes, delivery terms and payment terms.
  • Payments are not made through the apps. Payment terms, invoicing, delivery, weighment, inspection and acceptance are as agreed in each deal confirmation. The party who issues the invoice for each deal is stated in its deal confirmation.
  • Weighment follows the method agreed for the deal, for example the seller's or a third-party weighbridge ("kanda"). Any dispute about weight or quality must be raised with our team within 7 days of delivery.

6. Acceptable use

You must not:

  • give false information, impersonate any person or business, or use another person's phone number;
  • list stolen, counterfeit, sub-standard or prohibited goods, or goods you are not allowed to sell;
  • use the Platform for fraud, money laundering, fake invoicing or any unlawful purpose;
  • send abusive, threatening, defamatory or spam messages to our team;
  • try to get around the Platform to avoid our mediation of a deal introduced through the Platform;
  • scrape, copy or reverse-engineer the Platform, overload or attack our systems, misuse the OTP system, or access accounts or data that are not yours;
  • upload malware or any content that infringes someone else's rights.

We may suspend or close accounts, remove content and report activity to the authorities if we reasonably believe these Terms or the law have been broken.

7. Communications

By registering, you agree that we may contact you by SMS, push notification, email, phone or in-app message about your account, OTPs, quotations, listings, deals and service updates. This applies even if your number is registered with the National Do Not Call registry, because these are transactional and service messages. You can turn off push notifications in your device settings, but OTP and essential service messages cannot be turned off while you have an account.

8. Intellectual property

The Platform, including its name, logo, design, software and content (other than content provided by users), belongs to us or our licensors. You may not use our name or logo without our written permission. We grant you a limited, non-exclusive, non-transferable and revocable right to use the apps and website for their intended business purpose.

9. Availability and changes

We try to keep the Platform available and accurate, but we do not guarantee that it will always be available or free from errors. We may change, suspend or stop any part of the Platform. We may require you to update the app to keep using it.

10. Disclaimers

To the extent permitted by law, the Platform is provided "as is" and "as available". Market prices, rates and information on the Platform are for general information only and are not financial or investment advice. Except as expressly agreed in a deal confirmation, we do not guarantee the quality, quantity, legality or delivery of products listed by sellers.

11. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, business, goodwill or data, arising from your use of the Platform. Our total liability to you for any claim relating to the Platform is limited to the amount of the commission or service fee, if any, that we received for the deal giving rise to the claim, or ₹10,000 if no fee was received, whichever is higher. Nothing in these Terms limits liability that cannot be limited under Indian law.

12. Indemnity

You agree to compensate us for any claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your listings, your products, or your violation of any law or third-party rights.

13. Suspension and termination

You may stop using the Platform and delete your account at any time. We may suspend or end your access, with or without notice, if you break these Terms, if we are required to do so by law, or if your account is inactive for a long period. Sections that by their nature should survive termination (including sections 4, 8, 10, 11, 12 and 15) will continue to apply.

14. App stores

If you download our app from the Apple App Store or Google Play, these Terms are between you and us, not Apple or Google. Apple and Google are not responsible for the app or its content and have no obligation to provide support for it. Your use of the app must also follow the app store's terms of use. Apple and its subsidiaries are third-party beneficiaries of these Terms for iOS users and may enforce them.

15. Governing law and disputes

These Terms are governed by the laws of India. We will first try to settle any dispute through good-faith discussion. If a dispute is not settled within 30 days, the competent courts in India have jurisdiction.

16. Grievances and contact

For any complaint about the Platform or content on it, contact our Grievance Officer at info@thelohabazaar.com or +91 90561 90561. We will acknowledge complaints within 48 hours and try to resolve them within 30 days.

17. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date at the top of this page, and we will notify you in the app or by email of significant changes. If you continue to use the Platform after the changes take effect, you accept the updated Terms.

The Loha Bazaar · info@thelohabazaar.com · +91 90561 90561